Time for a rant

I’ve been having a particularly bad morning today, and the rant that I wrote here was so mean that I couldn’t even post it, which is saying a lot. Suffice to say, if you have a residential DSL account, please don’t complain to technical support that you’re losing thousands of dollars an hour because you can’t connect to the Internet. If you want to run an internet-based business from your home, purchase commercial (i.e., business) accounts from not one, but at least two different ISPs, and have the connections on separate inbound lines, be they DSL lines, cable modem, or T1s. If you want to be especially paranoid, work with the telephone company to get a separate NIU installed on the opposite side of your house from the first one.