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Tech support rant

Posted on Mar 27, 2004

There are a couple of things that really bug me in the tech support business, and they’re all users.

  1. Why can’t people remember their usernames? It not like they don’t see them EVERY FUCKING TIME they connect to the internet.
  2. I can’t count the number of times a month that someone calls in for tech support with their computer turned off. What’s the point, really?
  3. Yes, I can help you. Even though you only have one phone line. Trust me, I do this for a living. Really.
  4. And while I’m at it, when I say “How can I help you,” don’t say “I hope you can help me.” If you’re the kind of person who says that, I can GUARAN-FUCKING-TEE that I can help you.

Sorry for the vitriol, but I’ve got a headache, and I’m talking to someone who violated #’s 1, 2, and 4 within the first minute of her call. Maybe in an hour, I’ll have had some food and I’ll be in a better mood.