Tech Support Rant

Calling your ISP’s technical support with your computer off is like walking into your mechanic’s garage and saying “I’m having some trouble with my car.”

It’s so hard to not be outrageously profane when writing this post. Come on, people! Exercise your brain a little! I know it’s not something you usually use on a regular basis, what with everything else in the world being spoon-fed to you. Fox News dumbs down the stories the air so that even a 5-year-old can understand them. TV Shows and movies are produced for, what, an average 8th-grade audience? Hell, it’s even hard to find a non-editorial article in the newspaper with words that have more than three syllables.

But please, pretty please with sugar on top, stop blindly following instructions and think about what you’re doing every once in a while.

I’m a senior-level technician at work, and I can say that what I look for in a new-hire (trainee, noob, call them what you will) is this: I look for people who don’t need to ask the same question twice. In my ever-so-humble opinion, I think that people who remember answers to the questions they’ve asked are far and away better at what they’re trying to do. If I have to tell the same person the same answer to the same question 5 times a day, that person isn’t learning the solution to the problem, they’re learning to ask me stupid questions.

Maybe I’m just cranky beause I’m getting a headache from these giant arc lights that we use to light the call center. I put my sunglasses on a few minutes ago, and the headache’s getting better, so we’ll see.