There are a couple of things that really bug me in the tech support business, and they’re all users.
- Why can’t people remember their usernames? It not like they don’t see them EVERY FUCKING TIME they connect to the internet.
- I can’t count the number of times a month that someone calls in for tech support with their computer turned off. What’s the point, really?
- Yes, I can help you. Even though you only have one phone line. Trust me, I do this for a living. Really.
- And while I’m at it, when I say “How can I help you,” don’t say “I hope you can help me.” If you’re the kind of person who says that, I can GUARAN-FUCKING-TEE that I can help you.
Sorry for the vitriol, but I’ve got a headache, and I’m talking to someone who violated #’s 1, 2, and 4 within the first minute of her call. Maybe in an hour, I’ll have had some food and I’ll be in a better mood.
